The customer has the possibility to return the purchased products within 14calendar days from the moment of receipt at his own expense. In case they are not returned within 14 days then the company Margaronis Jewelry may not accept which product replacement refund.

The products you want to return must be in excellent condition, with closed packaging. The products are your responsibility to reach our warehouses, so you must make sure that they are properly packaged and can not suffer any damage to the structure. In case if a product is returned in unsuitable condition then it will be returned.

Analogue return is that if you received the product broken or defective, then you should photograph the damaged area and send us the photos in our e-mail and we will contact you.

In case of return you undertake the immediate cost of return of the products, according to par. 10 of article 4 N. 2251/1994. In case the reason for the return concerns a mistake of the company we undertake to bear the cost of return, provided that the return has been made with the cooperating transport company ACS Courier. As soon as the products leave you, the Company receives them within 2 working days and through ACS Courier. In case you choose other transport companies, we can not provide any guarantee for collection times of the products you return to us. In case you choose the shipment with otherwise we can not receive the return.

Exemptions from the right of re-use

The right of withdrawal does not apply in the following cases:

1) It is not possible to control and which may occur within the period of re-use

2) The supply of goods that constitute They are in accordance with the specifications that you set as a consumer or clearly personalized.

3) The supply of goods which, after delivery. due to their nature, are inextricably mixed with other elements

4) In products which are not suitable for return for health reasons or for hygiene reasons and which have been unsealed after delivery, such as earrings.

WARNING: PRODUCTS WHICH ARE IN SPECIAL DIMENSIONS, SPECIAL COLOR OR PERSONALIZED ORDER ARE NOT RETURNED.

In any case, the return of your online order is possible under the following conditions:

  • Before taking any action, you should contact the online store at +302651023501 (SHOP HOURS) or at the email address: info@ kosmima-margaronis.gr, let us know about the intention to return the product or products you received.
  • The products must be in excellent condition, unused, without removing the special markings (eg. labels) and be in their original packaging.
  • Along with the products, you must include all the documents that accompanied it (eg. retail receipt, invoice and delivery note or change card).
  • The return will be accepted, only if you have previously paid any amount charged to the Company for the shipment of the products and the shipping costs for its return.

When the products are delivered, they will check their condition and if the terms of the Company's return policy are met, it will be issued immediately credit note equal to what you expect to use in your next purchase (in this case, you must indicate in the new online order in the field that there is a credit balance). In case that attack a refund, the firm should be paid back on 14 calendar days the price received for the returned products and with the same means used for their payment. Specifically:

  • If the payment was made by credit or debit card via eShopthe Company, if it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take all the foreseen actions. The company after this information bears no responsibility for the timed and manner of execution of the rebuttal regulated by the contract drawn up between the issuing Bank and the Customer.
  • If the payment was made by cash on delivery or deposit in a bank, the refund will be made to a bank account that you indicate to us, noting IBAN, the name of the beneficiary and the bank to which it relates.